From sourcing to after-sales. All dates are estimates.
01
You send your FF&E schedule or product list. We collect quotations from the factories that run the production line for each product, compare them on price, capability and experience, and quote you per line — any substitution flagged.
02
For large orders, samples are charged at twice the bulk unit price, with one unit price refunded when the bulk order is placed. They are couriered to you for approval before production, courier at your cost.
03
Once your selection is final we issue a proforma invoice with full product details, prices, deposit, warranty period, Incoterm and estimated dates.
04
You pay the deposit stated on the PI — 30–50%, and 50% for custom-made products — by bank transfer in US dollars to the FBM Sourcing Limited company account named on the PI.
05
For custom products the factory prepares shop drawings and a detailed material list, going back and forth with you until you sign off drawings, fabrics and finishes before production.
06
We follow production closely. Before shipment, our own QC team checks quantities, dimensions, finish, fabric and foam, hardware and packing against the signed-off specification. Anything below standard goes back for rework and re-inspection.
07
We issue an updated proforma invoice including shipping costs. The balance is paid before shipment is arranged.
08
We arrange container loading and shipment to your destination port, and send a detailed container loading report. If you nominate a forwarder, we book with it.
09
Products we source carry the warranty period stated on the PI: within warranty we replace (supplied ex-works China, freight at your cost) or compensate. You deal with FBM Sourcing, not the manufacturer.
Where this page and the PI for your order differ, the PI applies.
| Price terms | EXW as standard, C&F on request, and DDP for certain markets such as the United States. |
| Minimum order | A full container; product groups of the same project can share containers. We do not ship loose cargo. |
| Deposit | 30–50%, as stated on your PI; 50% for custom-made products such as furniture made to your drawings, upholstered pieces in your chosen fabrics and fixed joinery. |
| Balance | Including sea freight, paid before shipment. |
| How you pay | By bank transfer in US dollars, to the FBM Sourcing Limited company account named on the PI — never to an individual, never to a factory. We do not change bank details by e-mail. |
| Lead time | Custom products: one to two months after the deposit for shop drawings, material lists and finish samples (several rounds until you sign off), then about two months of production — three to four months in total, plus sea freight. Non-custom products: about two months from deposit to shipment. All dates are estimates. |
| Transit damage | Send us photos or videos of any damage within 3 working days of arrival so a claim can be raised with the carrier, insurer or factory. |
| Customs and delivery | Customs clearance and inland transport at the destination are handled by you, unless we quote DDP. |
For company clients with a defined specification we work from your list and drawings, send photos and video of shortlisted products, courier samples and fabric and finish swatches, and walk you through selections on video calls.
Visiting factories. Before you land we review your drawings, shortlist factories and plan the route. Your English-speaking project manager, with a car and driver, interprets, negotiates and records every selection; we issue a business-visa invitation letter. The factories stay confidential: no exchange of contact details, and no contact other than through us.
| Products we source | Suppliers you nominate | |
|---|---|---|
| Who finds the supplier | We do — the factory that runs the production line for your product. | You do — including products you select and price yourself at a showroom or market with us. |
| What you pay us | One firm price per item. Sea freight is quoted before shipment. | A 5% commission. The supplier's charge for delivering the goods from its premises to the loading point is added at cost. |
| What's included | Sourcing, drawings, quality control, consolidation, loading and after-sales — all inside the price. | Specification and PI check, drawing coordination, production follow-up, quality control, consolidation into full containers, loading and export documents. |
| After-sales | Warranty period stated on the PI. Within warranty we replace free of charge (supplied ex-works China, you pay the freight) or compensate. | Not included: claims fall under the supplier's own warranty, and we can help you coordinate. |
| Contact with the supplier | All communication runs through us; factory names, contacts and quotations stay with us. | They are your relationships; during the order, communication runs through us. |
| Documents and payment | Both ways: all quotations, invoices and shipping documents are issued by FBM Sourcing, and you pay only the FBM Sourcing Limited company account named on the PI. | |
Start with one product group: send us your current quote for a few items and we will price the same spec line by line.
